Toluca Car Hire

All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.

The additional driver can only be added to the contract at the pick up location.

Customer must notify the rental location of after hours return at the time of rental.

Customer will be given instructions on returning vehicle during after hours. For more information, call 01-800-849-8001 (In Mexico) or 1-866-365-3530 (from USA and Canada).

Minimum age to rent a vehicle is 21, and the maximum rental age is 75 years.
Drivers between the ages of 21 and 24 will incur an additional daily fee.

The Alamo Protection Package (APP) is a packaged product that includes Collision Damage Waiver - Theft Protection (CDW-TP), Deductible Protection (DP), and Third-Party Liability (TPL). APP is not insurance. If you purchase APP, the rental company contractually waives your responsibility for the cost of damage to, loss, or theft of the vehicle, and up to the policy limits for damages and injuries to third parties during the rental period in Mexico, subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
No deductible applies.

Unrestricted driving within Mexico. Rentals originating from Tijuana, Mexicali, Cd. Juarez, Chihuahua Hermosillo and Monterrey are permitted to cross border into USA. Customer must purchase liability insurance at $10 USD per day. Crossing to Central America is not allowed.

Delivery and Collection is available giving 24 hour notice before desired time by calling 01-800-849-8001 (In Mexico) or 1-866-365-3530 (from USA and Canada).

Customer must call the rental station for details for the delivery/collection process.

A charge for delivery/collection is applicable depending on the distance from the rental location.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: reservas@alamo.com.mx, 669 989 1620

All one-way hires must be booked in advance and are subject to availability.

One-way charges apply and are payable at time of hire.

One-way charges cannot be prepaid.

Collision Damage Waiver-Theft Protection (CDW-TP).  The purchase of CDW-TP is optional and not required in order to rent a vehicle.  If you purchase CDW-TP, the rental company contractually waives your responsibility for all or part of the cost of damage to, loss or theft of the vehicle during the rental period in Mexico unless you invalidate the coverage as provided in the rental agreement. 

A deductible of up to $3,500 USD will apply. If CDW-TP is declined, renter is responsible for the full value of damage to the vehicle.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.  Pre-paid gas is available at the local fuel prices

Option 2- We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 90% surcharge will apply.

Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges..

Full and Valid Driver's License from country of origin.

Mexico City (MEX) has a law that restricts driving vehicles in the city one day of the week, plus one Saturday a month.

The restriction is based on the last digit of the vehicle%u2019s license plate number.

Drivers are subject to a fine (and possible vehicle impoundment) if driving on a day which such vehicle is restricted from circulating the city. Alamo vehicles rented in MEX have a sticker which exempts them from this law.

In addition, the law was recently extended to ban vehicles from another city, from driving in MEX between 5:00am and 11:00am Monday-Friday.

A customer renting a vehicle outside MEX and planning to drive into MEX should notify the rental agent to obtain more details and plan accordingly.

Personal Accident Insurance (PAI)  The purchase of personal accident insurance is optional and not required to rent a vehicle.

Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $20,000 USD per event.

A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

Credit Cards honored: American Express®, MasterCard®, VISA®, Eurocard®

An authorization on the credit card in the amount of $700 to $1,400 USD depending on the car class booked, plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges. If customer declines Third Party Liability (TPL), an additional authorization in the amount of $2,500 USD will be held on their credit card.

Authorization Amounts:
$700 - Mini, Economy, Compact, Intermediate, Fullsize and Standard
$900 - Premium
$1,400 - Vans, SUVs, and Specialty

Debit/Check cards are not accepted at this location. Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo.
 
Cash is not accepted at this location.

The Roadside Assistance (RAP) — If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RAP includes towing (not related to an accident), flat tyre service (if no inflated spare is available, the vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent litres) of fuel are also provided. Tyre damage beyond repair as a result of driver neglect is the responsibility of the renter.
RAP does not include the replacement of lost keys (including remote entry devices), the replacement cost of the key is 500.00 USD and will be added to the rental agreement at a discounted price. RAP is not insurance.

Upon delivery, the car rental company may charge you additional insurance, such as liability insurance, which may be a requirement in some locations.
The following rules and restrictions are provided by the car rental company.
-The driver must present a valid driving licence, official identification (INE and/or PASSPORT), as well as a credit card in their name when the car is delivered. -A credit card is required as a deposit when renting any vehicle. It is the car rental company that retains the amount of the deposit. Make sure that you have enough funds on the card.
-International rentals may have different driving licence requirements. An International Driving Permit is required if the driving licence is not in the Roman alphabet.
-Fees or restrictions may apply (Opens in a new window) for drivers under the age of 25.
-Charges for fuelling the car, additional drivers etc. are not included in the total price.
-Additional equipment, such as child seats, can be purchased upon delivery (if available).
-Geographic restrictions may apply, even for rental contracts with unlimited mileage. Some car rental companies do not allow you to take the vehicle outside certain national or international borders, or may charge an additional fee for doing so.
-Your car rental may have mandatory local insurance requirements (Opens in a new window), which may incur additional fees at the time of rental.
-The total price includes all mandatory taxes and charges.
-The rental charge must be paid on delivery.
-Unless otherwise stated, rates are shown in U.S. dollars.

In Mexico,Third Party Liability insurance is required by law on all vehicles. Customers can obtain coverage for damages and injuries to third parties, up to the policy limits, under the local rental car company's insurance by purchasing its Third Party Liability Protection (TPL). The purchase of TPL is required unless the customer presents valid proof of current liability insurance specifying coverage in Mexico.

Please be aware that most auto insurance policies from outside Mexico do not provide coverage in Mexico.  Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards are not acceptable forms of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The customer should contact their insurance company in advance of the pickup date for the rental with any questions regarding their specific coverage. Further, if the customer provides acceptable proof of current liability coverage in Mexico and declines to purchase the TPL offered by the local rental car company, an additional authorization in the amount of $2,500.00 USD will be held on his or her credit card.